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Inside Sales Support (3028)

Location Vaughan
1 Royal Gate Blvd. - Unit C
Vaughan, ON
L4L 8Z7
Status Contract - Full time
Description

Guillevin International ranks among Canada's largest distributors of electrical material. It is also a major distributor of safety products and equipment as well as industrial supplies. Its knowledgeable employees working in more than 100 Profit Centres in key locations across Canada ensure Guillevin's success by distributing a wide variety of products from selected world-class manufacturers. We are currently looking for an Inside Sales Support to join our team in Vaughan, Ontario.

 

JOB DESCRIPTION:

This is a hybrid role. Reporting to the Industrial Sales Manager, the incumbent is responsible for shipping and acts as support to the Inside Sales team by selling products, processing customer orders, providing pricing and / or technical information and finding solutions to problems in a timely manner. 

 

MAIN RESPONSIBILITIES:

  • Expedites Key customers' orders
  • Assists with receiving products in the system
  • Assists Warehouse and Counter personnel as needed
  • Supports members of the Inside Sales Team 
  • Answers calls politely and professionally, listens attentively to the customers, understands and fulfills their needs
  • Responds to customer inquiries in a timely manner
  • Proactively suggests associated and / or alternate products as needed
  • Promotes focus product items to generate incremental sales
  • Takes necessary action to resolve customer service issues in a timely manner and follows up.
  • Quickly informs the appropriate person (Profit Centre Manager, Outside Salesperson) of customer feedback with regards to price, products, service, etc.
  • Enters customers' orders in the system in a backup role
  • Notifies the Purchasing Coordinator of any inventory concerns
  • Interacts with Vendors to fulfill defective product replacement requests
  • Responsible for filing closed PO’s, Back Order documents, and other documents as needed
  • Keeps own documentation current (price list, suppliers' catalogues, customer information, etc.)
  • Remains up-to-date on the team’s sales objectives in terms of targeted product lines, markets, volume, vendor objectives, etc.
  • Continuously maintains technical knowledge to remain up-to-date on various product lines
  • Behaves in an ethical and professional manner, reflecting the values of the Company
  • Participates in the cyclical and annual physical inventory preparation and counting
  • Performs any other duty as assigned

 

REQUIREMENTS:

  • Excellent communication and organizational skills
  • Must be customer service driven and results-oriented
  • Ability to prioritize and adapt to changes 

 

Guillevin offers exciting and challenging careers as well as a competitive Benefits Program.

Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.

We thank all applicants for their interest, however, only those under consideration will be contacted.

The masculine gender is only used to simplify the text.

 

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